What is the minimum storage period?

The minimum storage period is one month

What are the Storage Facility hours?

You can access the Storage facilities 24/7 once you have your access code. Our office is open Mon-Fri, 9-5pm

Can I change unit sizes?

Yes! You can upgrade or downgrade your unit size at any time, subject to availability. Simply contact us and we'll help you find the right fit for your needs.

Do I need to get Insurance or am I already insured?

No, you are not automatically insured. We strongly recommend obtaining contents insurance for you stored items.

What payment methods do you accept?

We accept all major credit and debit cards, as well as bank transfers. Payments are processed securely through our online portal, and you can set up automatic recurring payments for your convenience.

Do I need to sign a storage agreement?

Yes, a storage agreement needs to be signed. It sets out the terms and conditions of the relationship between the storage operator and the storer which sets out the rights and obligations of each party.

Do I get a refund if I move out earlier than expected?

As the contract is month to month, we only refund whole months of pre-paid rent. If you know when you would like to move out please let us know before making a payment so we can pro-rate the payment if need.

How does billing work?

Our contracts are a continuous month to month until you let us know when you would like to move out. You will be issued with an Invoice 2 week prior to payment. You can also pre-pay 6 or 12 months in advance to receive a discount. This will need to be organise prior to you commencing leasing the Storage unit.

What notice do I have to give to prior to vacate?

We require 14 days notice prior to vacate. You will be billed for this period.

If we run out of space, what options do we have?

If you run out of space you have 2 options. You can either transfer your stored items into a larger unit that is available, or you can lease out a second storage unit. You will need to complete a new storage agreement.

Can I give my code to others e.g. removalist or relatives?

It is recommended that you don’t give your code out to anyone who is not an authorised/nominated person to have access on you storage agreement. This is to protect your valuable items as well as other people using the storage facility.

Is the site secure?

We do everything we can to make sure your items are kept safe. We have 24hr video surveillance through-out the facility.

How do I book a storage unit?

You can book online in just a few minutes following the step by step booking, or give us a call and our friendly team will help you choose the right unit.

Online Authentication are my images saved?

Once your images are uploaded into the Authenticate section during checkout they are saved for 21 days before being deleted.

Can I store flammable liquids in my storage unit?

No, you are not permitted to storage flammable liquids at the facility. All machinery, cars and bike fuel tank must be empty on storage.

Can I charge my e-bike in the storage unit?

No, you are not permitted to charge your e-bike in the facility.

What to do if my code isn't working?

If your code is not working, you may have been locked out or it has expired. Check your account to make sure it is up to date or call our office Mon-Fri 9-5pm - 03 98081149 After ours no. 0422 612 181

How do i set up Auto pay for my storage unit?

Setting up AutoPay is quick and easy. Simply log in to your Customer Portal and add your preferred payment method to enable automatic monthly payments. If you need assistance, our team can send you a secure payment link via email or SMS so you can set up AutoPay in just a few clicks.

How do I pay online?

Paying online is simple. Just click the secure payment link included in your invoice email or log in to your Customer Portal to make a payment anytime. You can pay securely using your preferred payment method in just a few clicks.